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California: Senior Customer Service Manager


Foster’s is committed to creating an ‘inspiring workplace’ which attracts and retains highly skilled people. At Foster’s, we recognize and value employee diversity.
Don’t let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please apply now! EEO/AAP.

To add value to our superior products by providing superior customer service through the development and implementation of customer service strategy & programs; continuously improving upon processes; development & implementation of key systems; and leading & mentoring the customer service team.


  • 3 Customer Service Zone Managers (Direct Reports)
  • 14 Customer Service Representatives (CSR’s) – (Indirect Reports)

KEY RESPONSIBILITIES & ACCOUNTABILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • G&A budget management accountability of ~$1.2mm

• Development & implementation of a customer service strategy, including, but not limited to:
o Defining appropriate roles & responsibilities of customer service team members
o Development & implementation of key customer service programs & supporting systems.

More info here

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Monday, January 22, 3:59 am

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