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California: Senior Customer Service Manager

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Foster’s is committed to creating an ‘inspiring workplace’ which attracts and retains highly skilled people. At Foster’s, we recognize and value employee diversity.
Don’t let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please apply now! EEO/AAP.

PURPOSE OF ROLE
To add value to our superior products by providing superior customer service through the development and implementation of customer service strategy & programs; continuously improving upon processes; development & implementation of key systems; and leading & mentoring the customer service team.

DIRECT REPORTS

  • 3 Customer Service Zone Managers (Direct Reports)
  • 14 Customer Service Representatives (CSR’s) – (Indirect Reports)

KEY RESPONSIBILITIES & ACCOUNTABILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • G&A budget management accountability of ~$1.2mm

• Development & implementation of a customer service strategy, including, but not limited to:
o Defining appropriate roles & responsibilities of customer service team members
o Development & implementation of key customer service programs & supporting systems.

More info here

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Monday, September 25, 9:55 am

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