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California: Customer Service Representative

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  • Process orders, prepare correspondence, and fulfill external customer needs to ensure customer satisfaction with quantity and delivery of product to account.
  • Enter data into computer to determine total cost for customer.
  • Inform customer of prices, shipping date, anticipated delays, and any additional information needed by customer.
  • Analyze customer’s accounts for credit checking and account establishment.
  • Reconcile customer accounts in accordance with basic accounting functions.
  • Enforce Department of Alcoholic Beverage Control regulations and company policies.
  • Partner with internal customers such as sales professionals, warehouse management and purchasing/pricing departments to ensure inventory requested by the customer is in-stock, priced correctly and available for shipment.
  • Able to work under time pressure and maintain/produce accurate customer records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer.
  • Report to work daily and adhere to Southern’s time and attendance policy.

More info here

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Friday, September 22, 11:34 am

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