• Process orders, prepare correspondence, and fulfill external customer needs to ensure customer satisfaction with quantity and delivery of product to account.
• Enter data into computer to determine total cost for customer.
• Inform customer of prices, shipping date, anticipated delays, and any additional information needed by customer.
• Analyze customer’s accounts for credit checking and account establishment.
• Reconcile customer accounts in accordance with basic accounting functions.
• Enforce Department of Alcoholic Beverage Control regulations and company policies.
• Partner with internal customers such as sales professionals, warehouse management and purchasing/pricing departments to ensure inventory requested by the customer is in-stock, priced correctly and available for shipment.
• Able to work under time pressure and maintain/produce accurate customer records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer.
• Report to work daily and adhere to Southern’s time and attendance policy.

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