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UK: Collections Controller

heineken

A fantastic permanent opportunity has arisen for multiple Collections Controllers, based at First Point, Livingston.

Reporting to the Collections Manager, you will work as part of a Collections Team, the main purpose of which is to manage unsecured recovery cases. You will proactively manage the processes relating to the progression of redemption/completion statements from inception through to ultimate collection/write off, using litigation techniques where appropriate but only when deemed to be cost effective.

Key responsibilities will include:

  • Produce, reconcile and understand redemption/completion statements
  • Issue accurate information to customers (internal and external)
  • Obtain payment on undisputed redemption/completion statements
  • Investigate and resolve disputed redemption/completion statements
  • Own the redemption/completion process for unsecured recovery cases
  • Provide accurate and visible reporting
  • Employ cost effective litigation techniques where deemed appropriate
  • Manage the relationship with Legal Service Providers

More info here

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Sunday, May 28, 4:41 pm

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