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California: Guest Services Coordinator

KEY RESPONSIBILITIES & ACCOUNTABILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for establishing and maintaining weekly business relationships with all prospective hospitality partners including: hotel concierges, destination management companies, clubs and organizations whose members are qualified candidates to purchase wine with measured progress.
• Develop a contact list and pursue contacts selling Business to Business services to benefit Cellar360 sales.
• Develop and ensure standards of excellence for services offered.
• Assist in creation and distribution of collateral material marketing our guest services and ensure that Business to Business contacts are well supplied.
• Partner with Direct Marketing Manager to insure the Cellar360 website has the most up-to-date information on group bookings.
• Assist in managing all Cellar360 wine club operations including selecting the wines for quarterly shipments, assist in producing Wine Club newsletter, mailings, email marketing campaigns along with coordination of guest services for wine club members.
• Motivate team to sell wine clubs, develop club member retention strategies for the staff to implement, manage mailing list database and handle all wine club responsibilities assigned by Direct Marketing Manager.
• Assist in managing communication with Wine Club members, VIP guests in answering customer service inquiries and complaints, including shipping and wine quality questions. Act as liaison at the site for the Direct Marketing Manager and the Call Center representatives to ensure an open line of communication and solidarity between both departments.
• Facilitate the booking of client groups. Expectations are to book your own tastings each day at the site and a minimum of two off-site pourings a month.
• Submit weekly schedule to management for approval, other available time will be scheduled on the sales floor.

More info here

Friday, December 15, 4:25 am

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